| Microsoft
Certified PartnerTM
Computer Experts in Reno, Nevada. Onsite Service
We are an independent, Gold Certified PartnerTM
company of Microsoft delivering inexpensive network installations
and general computer support and repair for small business
and corporate clients in Reno, Nevada. We have MCSE Engineers,
a MCSA system administrator, a Cisco CCNA Engineer and remote
experts ready to help you today. We specialize in "Server
Down" Emergencies, and we can escalate your problem with
the Microsoft Server Support Engineers to get a guaranteed
fix 24/7 at no extra charge! We are experts in server upgrades, server replacement and data migration.
15 minute telephone response
1-800-530-5018
Company stats: business since
1997.
Supporting computer networks for businesses in Reno, NV since 1997!
We continue to be one of the most successful technology
businesses in the Reno, NV area for two reasons, we
are onsite or can remote into your computers within minutes
when you need us and we use Microsoft and Cisco Certified
Engineers. We support multi-site offices with over
200 employees, a national banking institution, a regional
mining operation, a high school and middle school, a geothermal
power company, a research facility, a regional airport,
a retirement home, as well as a number of law, tax, medical
and small offices running every possible combination of
routers, firewalls and servers. Our group of technicians
hold Microsoft, Cisco and CompTIA, MCSE, MCP, CCIE, CCNP,
CCNA, MCSA, MCP, A+ hardware and software and Network+ computer
certifications from CompTIA.
Most of our accounts are setup for encrypted remote access over the Internet via
VPN and remote desktop,
so your charges from us are less and the service is immediate!
We employ sophisticated
remote monitoring so we are notified
via pager and email immediately when your business needs computer assistance.
We pride ourselves on delivering
rock-bottom pricing on engineer level support in Reno, NV. We are often called
in to bring added expertise to in-house techs during outages or
server rollouts.
Once your network is installed, we train your
employees to perform the day to day maintainence.
All the while we will be on-call for tech support 24/7.
If you need a professional for a specific job,
you can hire us on an hourly rate. Or for larger companies, we can create
a service agreement
for unlimited support for one flat fee.
Our network gurus started as professors at the University of Nevada, Reno, Truckee
Meadows Community College, and Sierra Nevada College,
and continue to be technology trainers for our clients.
We are experts and often give seminars
for the SCORE small business development program at UNR.
We have developed hundreds of projects since we started in 1997, and we
pride ourselves on our ability to design stable, reliable and fast networks.
Our mission is to
test and deploy cutting edge technology as soon as it becomes available to give
you the biggest possible competitive advantage.
Since 1997, We have won the "Best
of the Web Award" and "Creative Internet Business Award"
If you need a
secure company network driven by the latest equipment and software,
we have the experience and knowledge you demand.
We are a Microsoft Gold Certified Partner CompanyTM and we are certified to perform the following tasks:
- Supported
users range from 2-26,000+
- Physical
locations range from 5-150+
- Typical
network services and applications include file and print,
database, messaging, proxy server or firewall, dial-in
server, desktop management, and Web hosting.
- Subnetting & Gateways / WAN technologies
- Disaster Recovery / Firewall and Proxy / VLANS
- Configuring clients to servers - troubleshooting - cause and fixes
- Selecting appropriate TCP/IP utilities
- Connectivity
needs include connecting individual offices and users
at remote locations to the corporate network and connecting
corporate networks to the Internet.
- Publish
and maintain printers and shared folders.
- Delegate administrative
control of an organizational unit.
- Install and configure the Domain
Name System (DNS) service.
- Identify Active Directory® directory service
replication latency issues and resolve conflicts that
result from replication.
- Implement Group Policy to centrally manage
users and computers.
- Manage users' desktops and software by using
Group Policy.
- Implement security settings and account policies
by using Group Policy.
- Implement and manage Web-based services in
an intranet.
- Implement Remote Access Service (RAS) and
manage remote access by using remote access policies.
- Implement and manage the Dynamic Host Configuration
Protocol (DHCP) service.
- Implement name resolution for client computers
by using DNS and Windows Internet Name Service (WINS).
- Troubleshoot client computer startup and user
logon problems.
- Install or upgrade to Windows 2000 and Windows 2003 Server.
- Configure the Windows 2000 and 2003 environments.
- Connect clients running Windows 2000/2003 to networks.
- Create and manage user accounts.
- Manage access to resources by using groups.
- Manage data by using the NTFS file system.
- Provide network access to file resources.
- Monitor and optimize performance in Windows
2000/2003.
- Implement security in Windows 2000/2003.
- Configure printing.
- Configure Windows 2000/2003 for mobile computing.
- Configure and manage disks.
- Implement disaster protection.
- Install and configure Terminal Services.
- Implement Windows 2000/2003 clients.
- Implement Windows 2000/2003 servers.
Testimonial 1 - Networks:
John's group came into our small private school and saved our crashed server. We thought we
had a serious problem, but they were able to bring it back online in minutes. We hired them on the spot
and now they run our data network all remotely. Since they don't have to be onsite for every little
network change, we have saved thousands in our computer budget! They also showed us how to stop students from installing
programs - now they can't install virus and spyware by mistake!
We also added wireless and now are able
to get secure Internet access into our satellite buildings. Thanks again! Not one problem in 3 months!
Sugarbowl Academy
Truckee, California
Testimonial 2 - Networks:
We used John's company to setup our company's network. We needed to share Internet access,
Setup a firewall so hackers couldn't see our files, and we wanted to
access our files from home. John and his guys were
able to setup our whole network including a website and wireless for about half the money the other company quoted!
Thanks again John!
Scott at Haul.com
Story 4 - Does your computer guy always pass the buck?
We were called in to troubleshoot an email and VPN problem with a local
Reno Company.
The owner had been hearing from the in-house computer tech that the problems were someobody else's fault,
but after we looked at the server and configuration setup. We knew the problem.
Come to find out the so called in-house computer expert didn't have any
certifications and training! And to top it
off, he had been telling the owner the problems
were because of the Internet Service Provider and
the Branch office hardware setup for 3 months. The owner finally
thought it might be a good idea to get a second opinion and called us. We
came onsite and we remoted into the branch and fixed the
problem that day, and gave the in-house guy a lesson in system admin to boot!
Story 5 - Intermittent problems connecting to shared files and Internet?
We were called onsite to to find a problem that had been coming back again and again for several months.
Ever since one of our local competitors had installed the server system, they have had intermittent errors and connection problems. We found that both the server and DSL firewall/router had been misconfigured. (This is a common problem we see all the time.) We rebuilt the configuration and gained another customer.
Story 6 - Shared calendars and remote access to Outlook data
Exchange and Outlook 2003 allows a secretary to update all the partner calendars and then share those calendars to
those who require it. All the partners knew exactly what everyone's schedule was in real time. This made scheduling
meetings easier and all the Outlook data was available to the partners at any time either at home, in the office,
via their PDA cell phone, or anywhere there was an Internet connection and a computer with a web browser. They just login
with a secure password/username. Exchange also allows for custom security permissions so a person could see just the calendar
and not the inbox or an executive secretary could send an email on behalf of the partner and many more possibilities. In all,
a very robust and high end server platform. This is the same platform that the local Hospital uses, so why not you. Read more here.
Story 7 - Fax machine not sending to email recipient
We were called in to troubleshoot a stand alone copier/fax which was unable to send a pdf via email.
The company had tried several different local so called "computer experts" but none of them could get
the copier to send email. They all came up with the same story. The equipment doesn't support this feature.
And while it's true that the equipment could not send through an outside email account, it could send thru the company's
local server when it is configured properly. We remoted into the server and got the fax sending outside email properly
without ever stepping foot on the property. The owner was so impressed, he fired his guy and hired us on the spot.
The owner also called the business that leased them the copier and told them this story, after which we now are the
recommended network company and since have done many jobs and gained many clients setting up that same system.
Story 8 - Slow Computers and Virus/spyware infection
This client had computers constantly getting hit by virus and poor performance. Come to find out the employees
were installing music downloading programs and stealing music and programs. We came in and deployed a solution that cut
off the employees ability to download music no matter what program they had installed. And we deployed a centrally managed
antivirus that cut off the computer from the network the second it detected a virus or spyware infection thus preventing further infection
to others.
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